Our Customers like us
This autumn an independent research partner conducted a customer satisfaction survey among random sample of Algol Chemicals customers both in Finland and abroad.
By commissioning an independent research company to conduct the survey, we wanted to obtain honest and constructive feedback from our customers. The feedback was gathered by means of both interviews and traditional questionnaires. According to the survey results majority of you are either satisfied (42%) or very satisfied (48%) to our operations in general.
The word cloud below presents the adjectives our customers described us with. We managed the best in terms of company image, innovativeness of products and services, locality and handling of claims. We still have some room for improvement with our price-quality ratio, deliveries and communication in general. These will be the topics we'll be focusing even more in the future.