Towards even better service - Our Service Principles

Our customer service compiled new common service principles during March 2017. We arranged a workshop that took place in Jūrmala, Latvia. The aim was to go through customer service principles and upgrade them to meet with the elements of the successful modern sales and customer service. These new updated customer service principles are the result of the discussions from the customer service workshop.

We value positive customer experience and therefore we base our service principles on providing great customer service. We believe, the compiled service principles have a significant impact on the customer experience. Responding to all contacts and providing quick service shows that our promises are being kept. Listening closely and giving clear answers according to the customer’s situation means to us that our customers are offered the best possible solutions. Keeping in touch regularly shows that we value and care about our customers. Always staying polite and professional means that we respect our customers. Checking and making sure everything is correct before sending the order shows that we are trustworthy.

Our entire customer service follows the same principles regardless of the geographic location. Updating our knowledge and skills helps us to continuously develop in our field.

News and articles

2017-09-15
We're looking for: Customer Service Coordinator (Finnish/Swedish)

2017-09-13
Summer jobs: a win-win for all parties

2017-08-01
Towards even better service - Our Service Principles

2017-04-28
Algol makes a donation for Crisis Management Initiative

2017-03-28
Emergency exercise at Algol warehouses in Espoo on 5 April

2017-03-16
Algol Chemicals appointed by Evonik for silica’s in the Nordics

2016-12-07
Algol Chemicals to participate in joint exercise at the port of Turku on 7 December

2016-11-30
Algol Chemicals scores higher than average in SQAS evaluation  

2016-10-18
Algol Chemicals sponsors Aalto-Helsinki iGEM team

2016-09-28
Responsible Care in Algol Chemicals

2016-05-27
Algol Chemicals is looking for a Customer Service Coordinator in Estonia

2016-05-03
TMT 15: safer solution for cleaning heavy metals from flue gas

2016-04-27
Finnish industry needs to reduce emissions further

2016-02-16
Do you know where your table salt comes from?

2016-01-25
Algol Chemicals acquires Indian distributor

2016-01-12
Algol Group donates 50,000 euros to university fundraising campaigns

2015-12-18
Accident simulations put safety skills to the test

2015-10-20
Meet us at FEM 2015 mining fair

2015-06-12
Safety is vital when reusing chemical packaging

2015-06-11
Zinco Service: Using ultrasound to inspect cracking risk of steel kettles

2015-06-05
Algol Chemicals celebrates 20 years in Latvia

2015-05-04
Toptex B - The polymer that makes your asphalt last longer

2015-01-26
Algol Chemicals Strengthens its Scandinavian Footprint through the Acquisition of Amixo AB

2014-09-23
Algol Chemicals and Omya will establish a joint venture in Russia for distribution of calcium carbonate and specialty chemicals

2014-09-01
Cleaning the Baltic Sea by improving the treatment of wastewater

2014-08-13
We have moved to Malmö

2014-08-13
Warehouse operations outsourced

2014-06-03
Importing Mining Chemicals into Europe responsibly

2014-03-28
Welcome to our New Internet-pages

2014-03-25
Welcome to Plastteknik 2014